FAQ
Ordering and Payment
How do I place an order? A: Placing an order with Author Bae is quick and easy. Simply browse our collection, select the items you love, choose your preferred size and color (if applicable), and click "Add to Cart." Follow the prompts to complete your purchase securely.
What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Your payment information is protected.
Is my personal information secure when I make a purchase? A: Absolutely. We prioritize your privacy and employ industry-standard encryption to safeguard your personal information. For more details, please review our Privacy Policy.
Shipping and Delivery
What is the estimated delivery time for my order? A: Delivery times may vary depending on your location and the specific item ordered. You can find estimated delivery times on the product page. Expedited shipping options are available for quicker delivery.
Do you offer international shipping? A: Yes, we do offer international shipping to select countries. Please visit our Shipping Information page for a list of supported countries and shipping rates.
Can I track my order? A: Of course. Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your delivery's progress.
Returns and Exchanges
What is your return policy? A: Your satisfaction is important to us. If you're not completely satisfied with your purchase, you can return it within 2 days of receipt. Please refer to our Returns and Exchanges page for detailed instructions on the return process.
Product Information
Are your products made with high-quality materials? A: Yes, we are committed to quality. Our hats, hoodies, tees, and sleeves are crafted from top-quality materials to ensure durability and comfort.
Do you offer customization or personalization of products? A: Currently, we do not offer customization or personalization services. However, we regularly update our collection with unique and diverse items to suit various tastes.
Contact Us
If you have any questions or need assistance beyond what's covered in our FAQ, please don't hesitate to contact us. Our friendly customer support team is here to assist you.
At Author Bae, we aim to provide you with a seamless shopping experience, and we're always delighted to help with any questions or concerns you may have.